Which of the following is a guideline for effective emotional listening?
a) Focus the conversation on yourself.
b) Try to solve the other person's problems.
c) Empathize with the other person.
d) Interrupt when you have questions.
Ans: c) Empathize with the other person.
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When you judge yourself against others you are engaging in:
A. social comparison. B. social judgment. C. upward comparison. D. reflected appraisal.
Rational emotive behavior therapy
a. directs us to identify and dispute our irrational thoughts that distort our emotions and actions. b. helps us to act as an observer who nonjudgmentally perceives the physiological experience of our own emotions. c. helps us to understand that emotional energy is neutral. d. maintains that emotions stem from behavioral propensities. e. affirms that emotions primarily involve biological processes.
One of the provisions of a 1995 lobbying law is that
A) lobbyists can no longer work for tobacco companies. B) no former legislators can work as lobbyists. C) lobbyists must give a portion of their fees to charity. D) lobbyists must register with Congress and disclose their clients. E) lobbying on behalf food companies requires FDA approval.
The study of communication by non-verbal or nonverbal go means including facial expression posture mannerisms and gestures is called