What measure should be taken when patient satisfaction survey results are not as good as expected?
a. Understand there has been a lot of turnover recently.
b. Involve staff in decision-making changes for improvement.
c. Fault the bad weather last quarter that affected staffing.
d. Explain that the physician surgical outcomes were less than expected.
B
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A This may be an actual explanation for some of the poor surveys but is not the total explanation.
B Whatever the reason for the results, staff should be involved in performance im-provement decisions. They have to "buy-in" to the changes.
C This may be an actual explanation for some of the poor surveys but is not the total explanation.
D This may be an actual explanation for some of the poor surveys but is not the total explanation.
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