Bradley Wholesale Foods purchased a new computer system for the personnel department. All of the equipment was delivered on time, installed properly, and the employees at Bradley were given effective systems training
The new equipment and the post-sale service surpassed the customer's expectations. The staff at Bradley Wholesale Foods has most likely experienced a:
A) moment of magic
B) moment of truth
C) moment of misery
D) remorseful moment
E) cross-selling moment
A
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