List five factors used by help desks to assign a priority to an incident during incident management.

What will be an ideal response?


Any five of the following:
How serious the problem is
How many users are affected
The consequence of not handling the problem immediately
The category (type) of the incident
Organization policy
The service level the user purchased
The order in which the incident was received

Computer Science & Information Technology

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Answer the following statement true (T) or false (F)

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Answer the following statement true (T) or false (F)

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Fill in the blank(s) with the appropriate word(s).

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What are the steps for using RDC in Windows XP?

What will be an ideal response?

Computer Science & Information Technology