The nurse in an extended-care facility finds an 86-year-old female resident in tears and her hearing aids on the floor. The resident says, "I'll just be deaf! I can't stand those things in my ears! All I can hear is static, hums, and whistles!"
What would be the most helpful response by the nurse?
a. "Everybody says that. I'm going to put these back in the box in your bedside table."
b. "Those are very expensive pieces of equipment. Because you paid for them, it seems to me to just be good sense to use them."
c. "Let's put them back in. You'll get used to them in a few days."
d. "It's frustrating to have something not work. Let me help you replace them and after 10 minutes, I'll help you take them out."
ANS: D
Many people who have new hearing aids report that the sounds are "tinny" and "noisy." When first fitted, the person may be able to tolerate the hearing aids for only a few minutes a day.
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