According to your textbook, which of the following techniques is a best practice for delivering bad news?
A) Maximize the space devoted to it.
B) Make the bad news seem trivial.
C) Withhold important information.
D) Deemphasize it visually and grammatically.
E) Emphasize how much you wish you had good news.
Answer: D
Explanation: D) You can use visual and grammatical techniques to deemphasize bad news.
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