Which is an accurate statement about group presentations?
a. They are easier.
b. They are longer.
c. They make it more likely the audience will lose focus.
d. They do not require transitions.
b. They are longer.
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Which of the following would organizational citizenship behavior involve?
a. low loyalty to a specific leader b. conformist behavior c. helping coworker or others who might be struggling d. assuming accountability
Services are intangible products that cannot be touched, weighed, or measured.
Answer the following statement true (T) or false (F)
The Privacy Act requires that certain ________, held by the government, not be
disclosed. a. private information regarding individuals b. public information regarding agencies c. public information regarding Congress d. public information regarding individuals e. all of the above
Customer arrival refers to
A) the point in time when the customer has access to choices and makes a decision regarding a purchase. B) the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer. C) the process where product is prepared and sent to the customer. D) the process where the customer receives the product and takes ownership.