List and explain three stylistic aspects of writing a bad-news statement
• Emphasize the positive and de-emphasize the negative. Use the inductive approach for bad news messages; subordinate the negative aspect of the message and emphasize the positive aspect.
• Use positive language to accentuate the positive and de-emphasize the negative. Carefully select words that do not offend or blame to make the tone of the message more positive.
• Imply the refusal when the receiver can understand the message without a definite statement of the bad news. Rather than stating a blunt refusal, use words that imply the refusal as long as the message of the refusal remains clear to the recipient.
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Hae-Won, a middle manager at a sales company, wrote a dishonest internal report to make her team seem more productive than it was. Based on general trends, what is the most likely reason she wrote this report?
a. to avoid being fired b. the need to get new clients c. personal gain d. pressure from a superior
If we are invited to a social gathering and focus on the negative aspects of the positive situation, what is being impacted?
a. Physical world b. Psychological world c. Behaviors d. All of the above
What issue affects farmers' markets?
a. Outbreaks of Salmonella, E-Coli, and Hepatitis b. That their growth is cutting grocery margins c. That new federal regulations apply to them d. None of the above
Rising market interest rates in the 1960s and the 1970s, combined with regulated deposit rate ceilings,
A) worked in the short-run to give mortgage-issuing institutions a source of low-cost funds. B) led eventually to an outflow of deposits from depository institutions. C) led to financial innovations that worked to avoid these regulations. D) did all of the above. E) did only A and C of the above.