Henry, Brad, and Carlos are all studying to be dog groomers at a local Petsmart training academy. Henry and Brad believe they received inadequate training because they could not get a job when the course concluded. Carlos thinks the academy was a great experience and really enjoys grooming the pets at Pet Heaven Kennels. In this example, satisfaction levels were influenced by:
A. Poor service quality
B. Their attributions for service success
C. Their perception of equity
D. Their perceptions of service quality
E. Their emotional states
Answer: C
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