An inpatient says, "Last time I was here, a primary nurse talked with me every day. This time, different nurses work with me. How can I make progress?" Select the nurse's best response

a. "Your comments are interesting. With your permission I will share them with the treatment team."
b. "We are using a new system because of managed-care requirements. We are hopeful it will be effective."
c. "Shift reports, care plans, and progress notes help different nurses work with all patients toward their individual goals."
d. "It sounds like you are feeling dissatisfied with your care. After you are discharged, you will receive a form to provide feedback."


C
This reply explains how many nurses are able to share responsibility and accountability for the care of patients. Good communication enables the nurses to be "on the same page" when it comes to working toward the achievement of patient-centered goals that are appropriate for each stage of the nurse-patient relationship. The other options fail to provide the information the patient needs to understand the current practices.

Nursing

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