Scope creep is best described as which of the following?
A. The overall size of the project.
B. A shady looking person in charge of the scope.
C. Increases to a project's requirements after the project has started.
D. The gradual completion of project tasks, eventually resulting in the end of the project.
Answer: C
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Which of the below is a shortsighted view of customer interactions?
A. A company views customers from a relationship standpoint. B. A company views customer interactions from a long-term perspective. C. A customer service representative strives to employ as many positive relationship building skills as possible. D. After a customer calls or comes in and service is provided, the company assumes the customer no longer matters.
When Daimler and BMW pooled resources to develop standardized auto components, the sourcing strategy could best be described by which of the following?
A) keiretsu B) virtual companies C) joint venture D) vertical integration E) few suppliers
Explain the meaning of free operating cash flow
What will be an ideal response?
Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?
A. Carla should support less specific and fluid managerial decisions to ensure that standardization occurs. B. Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns. C. Carla should support strategic and less structured managerial decisions to ensure that standardization occurs. D. Carla should delete any data over thirty days old to protect customer privacy. E. Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns.