A defensive communication climate is created when a speaker uses certainty rather than

__________ .

a. empathy
b. provisionalism
c. neutrality
d. strategy
e . superiority.


b

Communication & Mass Media

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In general, straightforward statements are usually more effective for the audience to absorb

Indicate whether the statement is true or false

Communication & Mass Media

The first task in organizing the body of the presentation is to 

A. determine a spatial pattern. B. identify the main points. C. integrate supporting material. D. plan the introduction.

Communication & Mass Media

Which of the following is NOT a type of special occasion speech?

A) After-dinner speech B) Persuasive speech C) Award presentation D) Tribute

Communication & Mass Media

This group is sensitive to cues that may indicate impatience.

A. Time-oriented listeners B. Action-oriented listeners C. Content-oriented listeners D. People-oriented listeners

Communication & Mass Media