Which nonverbal behavior is most congruent with a nurse's assertive verbal statement?
a. Firm voice, erect posture, direct eye contact
b. Soft voice, shoulders relaxed, eyes down
c. Loud voice, back stiff, eyes glaring
d. Smile while speaking, touch person's arm, eyes lowered
ANS: A
Use of a firm voice with erect posture and direct eye contact describes nonverbal behavior that is congruent with assertive verbalization. Using of a soft voice with shoulders relaxed and eyes down is passive submissive. Smiling while speaking and touching the person's arm with lowered eyes is passive submissive. Use of a loud voice, back stiff, and eyes glaring is consistent with aggressive behavior.
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