Instead of announcing the bad news up front, you can open with a ________ to establish common ground with the reader
A) humorous anecdote
B) buffer statement
C) diversionary tactic
D) heartwarming story
E) series of facts and figures
Answer: B
Explanation: B) The indirect approach to delivering bad news opens with a buffer. A buffer is a neutral, uncontroversial statement that establishes common ground with the recipient.
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