A nursing preceptor is giving feedback to a new nurse who currently is being oriented
Her preceptor suggests a better method of interacting with a family member by saying, "You might want to be cognizant of your nonverbal behaviors when talking with clients. Rather than contin-uing to chart when you are talking with an American family, stop charting, move closer to the family and client, look at them during the conversation, and take time to let them share their concerns." This preceptor is giving advice about ____. a. Alignment
b. Clarity
c. Image
d. Intention
A
Alignment is one of six communication techniques that help move an individual toward mastery of the art of communication. Alignment can be viewed as the congruency of verbal and nonver-bal communication. If the verbal message is clear, but the nonverbal communication is not con-gruent, then listeners may misinterpret, distrust, or not even hear the intended message. In this situation, the nurse's nonverbal behavior may suggest that she is not interested in interacting with the family.
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