A b?usiness letter is
A) the best communication channel when sending urgent messages
B) an outdated form of communication in the business world.
C) necessary when the situation is formal and sensitive.
D) less confidential than other forms of communication.
C
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Answer the following statements true (T) or false (F)
1. The zone of tolerance is the allowable minor service failures that still result in a guest’s experience being a positive one. 2. Fixing a service failure before the guest leaves is the best way to diminish the negative impact and prevent the loss of the customer forever. 3. Organizations should not encourage complaints, but once they receive them treat them as opportunities to improve service. 4. The unhappier a customer is about a specific experience, the less likely they are to tell other people and more likely they are to complain to the organization directly to obtain a comp or resolution.
Portside Watercraft uses a job order costing system. During one month Portside purchased $173,000 of raw materials on credit; issued materials to production of $164,000, of which $24,000 were indirect. Portside incurred a factory payroll cost of $95,000, of which $25,000 was indirect labor. Portside uses a predetermined overhead rate of 170% of direct labor cost. The journal entry to record the allocation of factory wages to production is:
A. Debit Work in Process Inventory $95,000; credit Cash $95,000. B. Debit Work in Process Inventory $95,000; credit Factory Wages Payable $95,000. C. Debit Work in Process Inventory $70,000; debit Factory Overhead $25,000; credit Factory Wages Payable $95,000. D. Debit Work in Process Inventory $70,000; debit Factory Overhead $25,000; credit Cash $95,000. E. Debit Factory Wages Payable $95,000; credit Cash $95,000.
Article 2(
A) of the UCC covers leases of goods.
In which managerial task are work relationships structured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?
A. organizing B. controlling C. leading D. reviewing E. planning