The Japanese experience showed that one of the biggest costs of poor quality is lost customers.

Answer the following statement true (T) or false (F)


True

Poor quality erodes goodwill and leaves customers dissatisfied, less trusting of the brand, and possibly spreading their dismay to others via word-of-mouth or the Internet. The big cost of poor quality is the cost of lost customers.

Business

You might also like to view...

Ethics is the study of how people should behave.

Answer the following statement true (T) or false (F)

Business

The doctrine of ________ allows the court to order an oral contract for the sale of land or transfer of another interest in real property to be specifically performed if it has been partially performed and performance is necessary to avoid injustice.

A. part performance B. undue performance C. equitable performance D. promissory estoppel

Business

The Uniform Guidelines on Employee Selection Procedures require validated procedures for selecting and promoting employees but do not apply to dismissal, transfer, or demotion.

Answer the following statement true (T) or false (F)

Business

A partnership requires a minimum amount of capital in order to be formed

a. True b. False Indicate whether the statement is true or false

Business