When Jeannette ran into an old friend from high school, she was shocked at how much weight he had gained and how unhealthy he looked. However, Jeannette tried to smile and seem pleased to see him again. This scenario demonstrates which facial management technique?
A. masking
B. neutralizing
C. deintensifying
D. intensifying
Answer: A
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What will be an ideal response?
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The author cites all the following reasons for why one should study communication EXCEPT:
What will be an ideal response?
The leader as completer is a leader who
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