In the customer service system’s first stage, a service consultant encounters an angry customer. What is important?
A. Treatment of the customer with courtesy
B. Help the customer and complete the transaction (sale)
C. Understand the anger is not a personal attack
D. All of the above are important
D. All of the above are important
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All of the following statements about voltage drops are true except:
A. Voltage drop can be measured with a voltmeter. B. Voltage drop is the conversion of electrical energy into another form energy form. C. All of the voltage from the source must be dropped before it returns to the source. D. Corrosion is not a contributor to voltage drop.
Two 100 k? resistors are wired in series across a 20 V source. How much voltage does each resistor drop?
A) 10 V B) 100 mA C) 20 V D) 100 k?
Some non-isometric lines can be true length lines.
Answer the following statement true (T) or false (F)
Projection lines are fine lines used in drafting to aid the designer who needs to project dimensions from one area of a drawing to another.
Answer the following statement true (T) or false (F)