List three situations when the direct organizational pattern can effectively be used to deliver negative bad news; then give an original workplace example of each
When the bad news is not damaging
Example: You must tell your staff that the parking lot is being repaved and that they'll have to park on the street for three days.
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When the receiver may overlook the bad news
Example: You know your reader receives numerous messages every day, usually just skimming them, and you have an important notice about a procedural change that must be communicated immediately.
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When the organization or receiver prefers directness
Example: You work for an organization that expects all internal messages to be straightforward with no frills.
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When firmness is necessary
Example: You are writing the fourth letter in a series of collection letters to a customer whose account is now severely past due.
?
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