Yukl’s (1989) multiple linkage model is a ______ theory of leadership.
a. trait
b. personality
c. situational
d. contingency
d. contingency
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The American Customer Satisfaction Index is a national measure of satisfaction with quality that provides a resource for examining the differences in satisfaction among customers of different industries by their demographic and socioeconomic
characteristics. Indicate whether the statement is true or false
The purpose of an audit is to
a. determine whether or not a company is a good investment. b. comply with income tax regulations. c. determine whether or not a company is a good credit risk. d. ascertain that the financial statements follow GAAP.
The Hawthorne researchers discovered that for workers ______ was more important than previously known in understanding performance.
A. an incentive system B. the human element C. standards of production D. dimmed lights
Self-direction means that leaders have to
a. direct their attention and focus toward the goals they want—the ones they have consciously picked b. keep their focus on their goals and work on their goals instead of being distracted c. focus on their own wants and needs d. both “a” and “b”