Explain why deploying software as a service can reduce the IT support costs for a company. What additional costs might arise if this deployment model is used?
What will be an ideal response?
Deploying software as a service has the potential for reducing the IT support costs
as there is no need to install and support separate software on each client. Rather,
all software is hosted on a server and when e.g. upgrades are required, only the
server (or servers) need be upgraded. There are no support problems with different
computers in an organization running different software versions. General help
support is provided by the service provider rather than the local IT staff.
The additional costs that can arise from this model are:
1. Network costs, as obviously there is a considerable increase in network
traffic. Service providers (such as Amazon) may charge for data uploads and
downloads. This is only applicable of the service is provided by a 3rd party
rather than in-house.
2. Server costs, as the servers are responsible for all computation and so must
either be more powerful or more numerous. This is most significant if the
service is provided in-house.
3. There may in fact be additional support costs from this model in the short-
term if it requires users to change the software that they normally use. This
is likely to lead to additional demands for help.
You might also like to view...
A slide show is another name for a PowerPoint presentation.
Answer the following statement true (T) or false (F)
In an OpenOffice Base database, the primary key field is used to help speed up the sorting of data and to create a join between tables
Indicate whether the statement is true or false
NoSuchElementException is a method of the class Exception.
Answer the following statement true (T) or false (F)
Identifying the location of a URL that a quotation originally came from is done using the ____________________ attribute of the
element.Fill in the blank(s) with the appropriate word(s).