Choose the item in column 2 that best matches each item in column 1. Match the job titles with the description that best fits their job duties.

_______ 1. Service consultant
_______ 2. Automotive technician
_______ 3. Dispatcher
_______ 4. Cashier
_______ 5. Customer relations specialist

A) Cleans and washes the vehicle
B) Performs service repairs
C) Contacts customers to assure satisfaction
D) Distributes work to shop
E) Prepares the customer repair order
F) Processes final payment for services


1. E
2. B
3. D
4. F
5. C

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Because R-1234yf refrigerant is ________, special equipment is required.

A) Viscous B) Heavier than water C) Red in color D) Slightly flammable

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A inflationary gap occurs in the economy when

A) Aggregate demand is perfectly elastic. B) Aggregate demand is greater than potential GDP. C) Aggregate demand is greater than full employment output. D) None of the above

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Arrange the following in chronological order: the founding of the (A) American Colonization Society, (B) American Anti-Slavery Society, and (C) Liberty party.

A. A, B, C B. C, A, B C. B, C, A D. A, C, B E. C, B, A

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The major purpose of a ____ is to thank those individuals who participated in your interview. In addition, it reinforces your name, eagerness, and qualifications to the employer and indicates if you are still interested in the job position.

A. follow-up letter B. letter of inquiry C. letter of application D. data sheet

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