Which of the following approaches would not be effective in service recovery?
A. Providing a fair solution
B. Interrupting the customer
C. Resolving the problem quickly
D. Responding sympathetically
E. Listening to the customer
Answer: B
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"Have you ever been arrested?" is an example of this type of interview question
A) traditional B) legal C) behavior-based D) illegal
Research has shown that job applicants who participate in computer interviews
a. are more likely to respond dishonestly than when face to face. b. feel less need to give socially acceptable answers. c. prefer human interviews. d. are more likely to be asked illegal questions.
Which statement about today's workplace is most accurate?
A) The emphasis on writing has decreased as a result of new communication devices. B) Written messages are seen by fewer audiences today than before. C) Today's workers can expect to do less communicating than in the past. D) Because of technological advances, messages are traveling farther than ever before.
Giant Koala Stores Inc has forecasted sales for July and August in the top row of the table. Giant Koala makes 85% of its sales for cash and the remainder on credit. The credit sales are collected one month after the sale
What are Giant Koala's forecasted total cash inflows in August? Sales Forecast and Cash Collections Giant Koala Stores Inc ($000,000) July August Sales Forecast $18.000 $18.000 Cash Sales 15.300 Collections from last month Total Cash Inflows A) $17 million B) $18 million C) $19 million D) $21.15 million E) $21.4 million