Agency policies are important to achieve culturally competent care. When reviewing a hospital's current policy framework, which of the following actions has the potential to improve the overall level of culture competence?
A) Reducing the institution's dependence on English for communication
B) Promoting members of minority groups to higher profile positions
C) Eliminating written information from staff members' identification badges
D) Creating greater flexibility in visiting hours
Ans: D
Feedback:
Policies that promote culturally competent care establish flexible regulations pertaining to visitors, such as the number, frequency, and length of visits. Eliminating written information from staff members' identification badges is unnecessary and of little benefit. Cultural competence does not require a reduction in the use of English. Promoting members of minority groups to higher profile positions on the sole basis of ethnicity would be unethical.
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