Components of a win-win negotiation that CSRs should use are to

A. focus on interests, not positions.
B. separate the people from the problem.
C. insist that the best solution be based on some mutually acceptable and objective standard.
D. all of the above.


Answer: D

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____________, when used in the right way, could actually support intrinsic or inner motivation.

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a. True b. False Indicate whether the statement is true or false

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