Condolence messages should
A) focus on your own sense of loss.
B) avoid referring to the deceased.
C) be short, simple, and sincere.
D) always be sent via electronic media.
E) focus on your relationship with the deceased.
Answer: C
Explanation: C) Condolences are the most personal business messages you may ever have to write, so they require the utmost in care and respect for your reader. Keeping the message simple, short, and sincere will help you achieve the right tone.
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