Kim supervises a group of customer service representatives. Kim is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. Kim has _____ in the contingency model.
A. low task structure
B. low position power
C. low leader-member relations
D. high situational control
E. high expert power
D. high situational control
Kim's leader-member relations are high because she and her people get along well. The task structure is high because the job is routine and unambiguous. The position power is high because she holds a lot of legitimate power.
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