Answer the following statement(s) true (T) or false (F)

1. The three levels of change covered in this Chapter are the individual, the group, and the total system
2. The assumption that changes at the individual level are designed and implemented to help the organization move in a new direction is critical to understanding how organization change works.
3. For Citicorp in early 1977, they focused on the bottom line as the corporation continued to grow instead of focusing on the “people problems” that has developed, resulting in a high rate of employee turnover.
4. Coaching for skills focuses on tasks that a person has to accomplish and the competencies required.
5. The primary work group means that this group manages the most important subgroup in the company.


1. True
2. True
3. False
4. True
5. False

Business

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Fill in the blank(s) with the appropriate word(s).

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A) $8,982 B) $1,847 C) $1,291 D) $101

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