________ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.
A. Total quality management
B. Talent management
C. Stakeholder management
D. Diversity management
Answer: A
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Which of the following does NOT pertain to the spiral of silence theory of communication?
A) The silent majority fears becoming isolated from their colleagues. B) The silent majority can isolate others from communicating. C) The silent majority may go along with ideas they otherwise might not have believed. D) The effectiveness of communication depends on nonparticipation of a large majority.
One of the six characteristics that the best companies to work for in America share is ________
A) attention to clarity in communications B) management staying behind the scenes C) prioritizing external communication D) maintaining a stern management tone
A company must do all of the following to match structure to strategy EXCEPT
A. institute networking and communication arrangements to support strategy execution. B. set up "ideal" organizational arrangements despite having to disturb existing relationships. C. choose a basic organizational design and modify it to fit the company's particular business. D. supplement the design structure with coordinating mechanisms. E. knit the efforts of outsourced groups together.
Sterling Corporation is a market leader in producing cancer medicines. Its produces top-quality products that are popular in markets around the world. Due to its brand image, it is able to manipulate prices and gain huge profits while maintaining market share. In addition, it has a highly skilled innovations team that produces unique products. This is an example of ________.
A. bootstrap marketing B. organizational slack C. benchmarking D. sustainable competitive advantage