Which two factors inhibit the ability of rivals to imitate a firm's most valuable resources and capabilities?
A. social ambiguity and causal uncertainty
B. social simplicity and causal complexity
C. social simplicity and causal uncertainty
D. social complexity and causal ambiguity
E. collective complexity and causal ambiguity
Answer: D
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The three dimensions of situational control include leader-member relations, position power, and
A. level of efficiency. B. level of seniority. C. organizational culture. D. task structure. E. organizational environment.
Service industries should focus primarily on preliminary and ______ control.
a. damage b. concurrent c. feedforward d. rework
Sharon calls to see if her customer's new hardwood floors were installed correctly
A. during the follow-up step. B. immediately after the closing. C. near the end of the sales presentation. D. the next time she makes a sales call to that customer. E. after she receives cash payment from that customer.
What does an advanced planning system do and what are the functions of the major components?
What will be an ideal response?