Shania works hard to foster an emotional relationship between her Internet customers and the beauty products and services that she and her staff sell

By promoting a company culture that values exceptional value and service, Shania aims to create ________ by going beyond the expected.
A) customer delight
B) customer satisfaction
C) switchable customers
D) neutral customers
E) a fair value zone


A

Business

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Important words and ideas should be spoken rapidly, while unimportant words or phrases should be spoken more slowly

Indicate whether the statement is true or false

Business

Allyn Company purchased equipment costing $55,000 on January 1, Year 1. The equipment is estimated to have a salvage value of $5,000 and an estimated useful life of 5 years. Double-declining-depreciation is used, and all depreciation has been recorded as of December 31, Year 2.  If the equipment is sold on December 31, Year 2 for $15,000, the journal entry to record the sale is:

A. Debit Cash, $15,000; Debit Accumulated Depreciation, $13,200; Debit Loss on Sale, $26,800; Credit Equipment, $55,000. B. Debit Cash, $15,000; Debit Accumulated Depreciation, $40,000; Credit Equipment, $55,000. C. Debit Cash, $15,000; Debit Accumulated Depreciation, $35,200; Debit Loss on Sale, $4,800; Credit Equipment, $55,000. D. Debit Cash, $15,000; Debit Loss on Sale, $40,000; Credit Equipment, $55,000. E. Debit Cash, $15,000; Debit Accumulated Depreciation, $22,000; Debit Loss on Sale, $18,000; Credit Equipment, $55,000.

Business

You and your spouse wish to give each of your three grandchildren a yearly tax-free gift from your estate. If you give each of your three grandchildren the maximum amount allowed by law,

what is the total amount that you as a couple would pay out in gifts in 2014? A) $14,000 per year B) $42,000 per year C) $54,000 per year D) $84,000 per year

Business

The schedule of legally required events in the budgeting process is generally referred to as the:

A. Budget docket. B. Hearing schedule. C. Budget calendar. D. Legal timetable.

Business