A formal measure of the percentage of customers that are satisfied with their service or sales experience is known as ____ ____ ____

Fill in the blank(s) with correct word


CSI; Customer Satisfaction Index

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If a motor is to be connected to high voltage, the phase windings will be connected in ____.

a. series b. parallel c. wye d. delta

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Which of the following is an objective?

A. The mission statement is the objective B. Expand to be the largest dealer in the city C. Service manager will establish a 60% gross profit margin by the 2 nd quarter D. All of the above

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The refrigerant inside an evaporator is a ________.

A) Gas changing to a liquid B) Liquid C) Gas D) Liquid changing to a gas

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____________________ is the result of a bird eating decayed materials that contain a toxin that was

produced by bacteria.

Fill in the blank(s) with the appropriate word(s).

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