Choosing how to accommodate customer induced variability in a service business is the decision of the front-line service provider.
Answer the following statement true (T) or false (F)
False
Among the decisions that service managers must make is how much they should accommodate the variation introduced by the customer into a process.
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Which of the following entities is present in a zero-level marketing channel?
A) consumers B) retailers C) brokers D) jobbers E) wholesalers
Which of the following is TRUE of the effort to raise moral awareness and ethics reinforcement in the workplace?
a. Improving employee decision making is a top reason for conducting ethics training. b. Ethics follow-up and reinforcement should be revisited at least once every five years or anytime new employees are hired. c. Every organization should strive to complete the process of raising moral awareness soon after its inception. d. Pressure by regulatory bodies is sometimes the primary reason an organization provides ethics training.
Develop your presentation according to the standards of effective ____________________
a. design and delivery b. communication and response c. business and persuasion d. sales and research
Which of the following is the most desirable quick ratio?
A) 1.20 B) 1.00 C) 0.95 D) 0.50