List at least four aspects of help desk operation that may be included in a mission statement.

What will be an ideal response?


Any four of the following:
Enhance operation efficiency of employees
Resolve technology use questions
Manage problems
Improve the quality of help desk services
Improve the usability of information technology
Improve the effectiveness of documentation and training
Increase customer satisfaction with help desk services

Computer Science & Information Technology

You might also like to view...

When you set up various conditions with the purpose of only showing a subset of data, that process is called ________

Fill in the blank(s) with correct word

Computer Science & Information Technology

Intel and AMD processors use the term Black Edition to refer to their processors with unlocked clock multipliers

Indicate whether the statement is true or false

Computer Science & Information Technology

Web pages sharing the same class can be displayed in the same frameset.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology

Let x be a node in a binary tree, then we say that the node x violates the ____ if |xh - x1| > 1, that is, the heights of the left and right subtrees of x differ by more than 1.

A. balance criteria B. balance factor C. rebalance criteria D. rebalance factor

Computer Science & Information Technology