A client being treated in the burn injury unit has demonstrated good coping skills for several weeks
Today, a new nurse is assigned to care for him and has proven to be poorly organized.
His usual
schedule has not been followed and by midafternoon he is angry and raises his voice to complain to
the nurse clinician. The best course of action for the nurse clinician would be to
a. explain the reasons for the disorganization and take over his care for the rest of
the shift.
b. acknowledge and validate his distress and ask what he would like to have happen.
c. apologize and explain that he will have to live with the situation for the rest of the
shift.
d. ask him to control his anger and tell him allowances must be made for new staff.
B
When a client with good coping skills is angry and overwhelmed, the goal is to reestablish a means
of dealing with the situation. The nurse should problem solve with the client by acknowledging the
client's feelings, validating them as understandable, apologizing as necessary, then seeking an
acceptable solution. Often clients can tell the nurse what they would like to have happen as a
reasonable first step.
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