"To inform my audience about how police dogs assist law-enforcement officers combat crime" is an example of a
A. specific purpose.
B. mission statement.
C. central idea.
D. general purpose.
E. transition statement.
Answer: A
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Listening can be described as a series of five steps: receiving, understanding, remembering, evaluating, and __________.
A. backchanneling B. hearing C. responding D. speaking
When referring to individuals and groups of people, what principle should apply?
A) Refer to them using terms such as "he," "she," or "them." B) Use the names they wish to be called. C) Create a term that sounds appropriate to refer to them. D) Choose your terms based on how most people in society refer to them.
Knowing what you now know about the events at the Sago Mine, what would you have done differently had you been in charge of crisis communications?
What will be an ideal response?
Visions and missions are accomplished through:
A. Strategic goals and activities B. Memorizing important policies C. Recognition of problems D. Identifying areas of control