Observational interviews are recognized as a classification for the various methods of collecting survey data
Indicate whether the statement is true or false
FALSE
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A member of a sales team speaks out against an intentionally unethical treatment of a customer even though the other members of the team strongly encourage silence. This person is likely to have ______.
a. a low moral awareness b. a high moral identity c. ambiguous ethical beliefs d. low ethical intuition
Ritz-Carlton HotelsCesar Ritz, the founder of the original Ritz-Carlton, Boston, was known as the "king of hoteliers and the hotelier to kings." Today, there are more than 70 Ritz-Carlton hotels spanning 24 countries with 38,000 employees. These are not typical employees, though. They are described as "Ladies and Gentlemen serving Ladies and Gentlemen." Each employee participates in an intensive orientation program and recertification programs throughout their careers with the company, and many are allowed $2,000 to fix a guest's problem on the spot without managerial approval. So renowned is the Ritz way of doing business that the company offers a Leadership Center for executives and managers of other companies to learn and implement the Ritz way of customer service. It
doesn't stop with employees, though. Ritz-Carlton hotels recently launched "Give Back Getaways" in 2008 that allow guests to volunteer in locales where they are vacationing. The hotel also offers "Vow to Help Others" which is a program that donates a portion of a wedding couple's reception costs to those in need. The chief operating officer's words sum up Ritz-Carlton's philosophy best when he stated, "If we really do our job, we really don't need sales anymore. Satisfied guests are your advertising."Refer to Ritz-Carlton Hotels. The "Give Back Getaways" and "Vow to Help Others" programs offered by Ritz-Carlton hotels are applications of which marketing management philosophy? A. societal B. sales C. production D. market E. retail
Explain why altruism is more important to leaders than followers.
What will be an ideal response?
Under the UCC, oral testimony:
a. may contradict written documents b. may never be used c. may be used if the goods are not worth more than $10,000 d. may only be used if both parties agree e. none of the other choices are correct