Libby was the manager at Next Hamburger Palace. Libby noticed that Paige did not enjoy making burgers on the grill, but she loved and excelled at waiting on customers. As a result, Libby stopped assigning Paige to the grill and always put her in customer service related tasks. Libby also gave Paige tapes to improve her customer service skills even more. Libby’s actions were an example of
a. Organizational change
b. Positive organizational behavior
c. Reciprocal leader
d. 360 degree feedback
b. Positive organizational behavior
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