Staff nurse 1: "You're stomping around and glaring at me. I'm wondering what's going on.". Staff nurse 2: "I'm sick of you always going to lunch first. You don't care about anyone but yourself."

What assessment can best be made about this exchange? a. Staff nurse 1's remark is challenging and obstructive.
b. Staff nurse 1's remark invites clarification of the meaning of the specific behaviors of staff nurse 2.
c. Staff nurse 2's remark will facilitate ef-fective problem solving.
d. Staff nurse 2's remark will keep anger at a minimum and give incentive for meeting the other's needs.


B
Nurse 1 was assertive in her approach by giving direct descriptive feedback reflecting nurse 2's actions with a question seeking information to explain nurse 2's actions. Asking about what is going on allows nurse 2 to make some comment about what is bothering her. Nurse 2's comment does not promote effective problem solving as it is judgmental (You don't care about anyone but yourself.).

Nursing

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