Companies that overpromise a speedy response and then almost make the deadline will keep their customers loyalty
Indicate whether the statement is true or false
False
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Which of the following conditions would be likely to emphasize the role of the leader?
a. A workplace dominated by inexperienced but motivated young employees b. A workplace that encourages empowerment and active participation of employees c. A workplace that relies primarily on professional contract employees d. A workplace of highly skilled and self-directed employees
A job applicant always includes an Education section on his or her resume
Indicate whether the statement is true or false
Briefly explain the term zone of indifference.
What will be an ideal response?
Frank is the manager for a grocery store. He supervises 18 workers who perform service and clerical work that requires minimal training. Which of the following statements would indicate that Frank is following the servant-leadership model of leadership?
A. Jim seeks to develop leadership in others and focuses on objectives that surpass the immediate needs of the group. B. Jim refrains from engaging in self-serving behaviors that hurt others and focuses on increased service to others rather than to himself. C. Jim sets goals, monitors progress toward goal achievement, and rewards and punishes people for their level of goal accomplishment. D. Jim wants to develop a partnership with his team illustrated by reciprocal influence, mutual trust, respect and liking, and a sense of common fates. E. Jim likes to provide the guidance and support needed by employees and ties meaningful rewards to completion of objectives.