Which of the following are used by Western corporations when they train Indian call workers to speak in a dialect that can be understood by most callers?
a. An ability to understand and discern national and regional accents of the callers.
b. Role-playing exercises that are aimed at improving the workers' pitch, empathy, and pronunciation.
c. Mastering tongue twisters so that callers are not prejudiced toward the workers' imperfect English.
d. All of the above.
D
You might also like to view...
Parson's believed that illness is
a. a sign of weakness. b. a made up concept. c. a necessary part of society. d. dysfunctional.
Today, about __________ percent of Americans are obese, and another 16 million are "super-obese"
a. 26 b. 36 c. 46 d. 56 e. 66
The United States spends __________ on programs that directly alleviate poverty than other wealthy nations
a. less b. more c. about the same d. a lot more
Which of the following was the central focus of W. E. B. Du Bois’s work?
A. the self B. the economy C. interaction D. race