A nurse is caring for a patient from a culture with which the nurse is totally unfamiliar. What action by the nurse will best promote effective communication?
A.
Call for a professional interpreter to translate information.
B.
Pattern voice tone and eye contact after the patient's behaviors.
C.
Talk slowly and deliberately using simple language and cues.
D.
Use nonverbal communication as much as possible with the patient.
ANS: B
In the situation where the nurse is unfamiliar with the patient's culture, the nurse should pattern verbal and nonverbal communication after the patient's own style. There is no indication that this patient does not speak English, so using an interpreter, talking slowly using simple language, and using mostly nonverbal communication is inappropriate.
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