Customer-initiated contact, such as submitting an inquiry via a company's Web site, is considered passively solicited customer feedback
Indicate whether the statement is true or false
TRUE
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Mountain Gear has been using the same machines to make its name brand clothing for the last five years. A cost efficiency consultant has suggested that production costs may be reduced by purchasing more technologically advanced machinery. The old machines cost the company $100,000. The old machines presently have a book value of $60,000 and a market value of $6,000. They are expected to have a five-year remaining life and zero salvage value. The new machines would cost the company $50,000 and have operating expenses of $9,000 a year. The new machines are expected to have a five-year useful life and no salvage value. The operating expenses associated with the old machines are $15,000 a year. The new machines are expected to increase quality, justifying a price increase, and thereby
increasing sales revenue by $5,000 a year. Select the true statement. A. The company will be $20,000 better off over the 5-year period if it keeps the old equipment. B. The company will be $11,000 better off over the 5-year period if it replaces the old equipment. C. The company will be $12,000 better off over the 5-year period if it replaces the old equipment. D. The company will be $6,000 better off over the 5-year period if it replaces the old equipment.
Within a state, the state constitution precedes the U.S. Constitution
Indicate whether the statement is true or false
After an employee works for an employer for a certain period of time, the employee is entitled to the money in his or her pension plan. This employee is now
A. secured. B. endowed. C. vested. D. integrated.
________ means moving into totally different lines of business, perhaps entirely unfamiliar products, markets, or even levels in the production-marketing system.
A. Market development B. Market penetration C. Product development D. Differentiation E. Diversification