Describe five characteristics of a person at the self-aware level of ego maturity that influence their ability to resolve conflicts
What will be an ideal response?
People at the self-aware level have the insight and some mastery of problem solving that enables them to engage in any type of conflict resolution. (Students may use any five.)
They:
• Are generally competent in resolving conflict
• May be critical of others, particularly those in lower developmental levels or lesser achievement, which can interfere in resolving conflicts
• May have trouble with long-range planning and with comprehending complex causation
• Strive to achieve the one best solution, even when finding one is highly improbable
• Have insight and understanding of their own motivation, which makes true empathy for others possible
• Are typically ambivalent about feedback
• May be reluctant to seek feedback about their behavior from others or even uncomfortable when given feedback that they have solicited
• Aspire to achieve a well-solved problem
When mediating a conflict between two parties that are both in the low range of the Conflict Capability Questionnaire, what considerations should the supervisor keep in mind with respect to expectations about possible outcomes, the parties' behaviors, and how to manage the mediation (list at least three)?
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