Dona has just been promoted to a supervisory management position, but her manager, Tom, has received feedback that her human skills are lacking
He should encourage Dona to attend a one-day training course that guarantees improvement in human skills because they are easy skills to learn.
Indicate whether the statement is true or false.
Answer: FALSE
Explanation: Human skills are the set of skills that enable people to work cooperatively with others. They are the hardest skills to master. A short training course that guarantees improvement should be evaluated with skepticism; a mentoring program might work better.
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