A 60-year-old patient is undergoing treatment for a brain tumor. The patient is depressed due to the diagnosis. The nurse enters the room and finds that the patient is weeping. On inquiring, the patient starts speaking about the disease and the related problems. To be a good listener, what should the nurse do? Select all that apply.
Maintain good eye contact.
Give complete attention to the patient.
Complete the tasks at hand and return later to talk.
Listen to the patient while simultaneously performing tasks.
Be silent and listen to the patient carefully.
Maintain good eye contact.
Give complete attention to the patient.
Be silent and listen to the patient carefully.
Rationale
When communicating with any patient the nurse should be a patient listener. The patient should feel that the nurse is genuinely interested in knowing the complaints. The nurse should make good eye contact and give complete attention to the patient. It is important that the nurse listens to the patient with an open mind. The nurse should keep mind and mouth silent and let the patient speak. The nurse should not interrupt or give opinions. It is easy for the nurse to get distracted by tasks on hand and workload, but the nurse should listen to the patient first and then complete the tasks.
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