When attempting to rectify a situation and reach a reasonable solution, which of the following groups should be responded to?
A) Public affairs
B) Trolls
C) The misguided
D) Unhappy customers
E) Ragers
Answer: D
Explanation: D) After you have assessed a negative message, quickly make the appropriate response based on an overall public relations plan. The Air Force, for instance, doesn't respond to trolls or ragers, responds to misguided messages with correct information, and responds to unhappy customers with efforts to rectify the situation and reach a reasonable solution.
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