A nursing assistant has taken long lunch breaks for the last 2 days and today is 15 minutes late returning from the cafeteria
What should the manager do? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. Go to the cafeteria and confront the assistant.
2. Send a message with a nurse going to lunch for the assistant to return to the unit immediately.
3. Call the cafeteria and ask that they send the assistant back to the unit.
4. Meet with the assistant and calmly say, "You have been late back from lunch for 3 days this week."
5. Anticipate that the assistant will give an explanation for the lateness.
4,5
Rationale 1: The manager should take a few moments to prepare before this meeting occurs.
Rationale 2: The manager should not include other staff in this issue.
Rationale 3: The manager should not get cafeteria workers involved in this confrontation.
Rationale 4: It is important to stay calm and to relate the facts. This assistant has been late twice already this week and is late again today.
Rationale 5: The manager should anticipate that the assistant will offer a reason for the lateness. It will be up to the manager to decide if the explanation is reasonable.
Global Rationale:
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