Healthcare institutions are frequently the site of conflict. Which of the following situations exemplifies interpersonal conflict?
A) A nurse is undecided whether to pursue a management position or to continue providing
bedside care.
B) A recent graduate and a more experienced nurse disagree on the thoroughness of the recent
graduate's assessments.
C) A cohort of experienced nurses have concerns about the way that younger nurses dress and
present themselves.
D) The nurses on a unit are having difficulty getting physicians to return pages.
Ans: B
Interpersonal conflict occurs between or among individuals. This is where
differences in values, ideas, perceptions, and goals play an important role. Intrapersonal conflict
occurs within one's self in circumstances in which a choice must be made between two
alternatives. Intergroup conflict exists between defined groups of individuals, such as recent
nursing graduates, experienced nurses or physicians.
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